:root{
  --ink:#20201e;
  --muted:#68635d;
  --paper:#fbfaf6;
  --warm:#f3eee5;
  --panel:#fffdfa;
  --line:#d9d1c4;
  --accent:#d97757;
  --accent-dark:#a94f35;
  --gold:#9a7628;
  --success:#316b47;
  --danger:#a14432;
  --shadow:0 16px 45px rgba(48,42,34,.08);
}
*{box-sizing:border-box}
html{background:var(--warm)}
body{
  margin:0;
  color:var(--ink);
  background:var(--warm);
  font-family:Inter,-apple-system,BlinkMacSystemFont,"Segoe UI","PingFang SC","Microsoft YaHei",sans-serif;
  line-height:1.6;
}
a{color:var(--accent-dark)}
button,input,select,textarea{font:inherit}
.portal-header{background:var(--paper);border-bottom:1px solid var(--line)}
.portal-header-inner{
  width:min(100% - 32px,1040px);
  min-height:68px;
  margin:0 auto;
  display:flex;
  align-items:center;
  justify-content:space-between;
  gap:20px;
}
.portal-brand{color:var(--ink);font-weight:800;text-decoration:none}
.portal-brand span{color:var(--accent-dark);font:italic 14px Georgia,serif;margin-left:8px}
.header-actions{display:flex;align-items:center;gap:12px}
.header-link{font-size:13px;text-decoration:none}
.portal-main{width:min(100% - 32px,1040px);margin:0 auto;padding:38px 0 70px}
.auth-main{width:min(100% - 32px,500px);margin:0 auto;padding:70px 0}
.panel{
  background:var(--panel);
  border:1px solid var(--line);
  border-radius:16px;
  box-shadow:var(--shadow);
  padding:28px;
  margin-bottom:20px;
}
.panel h1,.panel h2,.panel h3{margin-top:0}
.panel h1{font:500 34px/1.15 Georgia,"Songti SC",serif;margin-bottom:10px}
.panel h2{font-size:19px;margin-bottom:14px}
.muted{color:var(--muted);font-size:14px}
.eyebrow{color:var(--gold);font-size:11px;font-weight:800;letter-spacing:.14em;text-transform:uppercase}
.auth-panel{padding:40px}
.auth-heading{text-align:center}
.auth-heading .eyebrow{margin:0 0 12px}
.auth-heading h1{font-size:40px;margin-bottom:12px}
.auth-intro{margin:0 0 28px}
.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.field{display:grid;gap:6px}
.field.full{grid-column:1/-1}
.field label{font-size:12px;font-weight:750;color:var(--muted)}
.field input,.field select,.field textarea{
  width:100%;
  border:1px solid var(--line);
  border-radius:9px;
  padding:11px 12px;
  color:var(--ink);
  background:#fff;
}
.field input:focus,.field select:focus,.field textarea:focus{
  outline:2px solid rgba(217,119,87,.22);
  border-color:var(--accent);
}
.auth-panel .field label{font-size:13px;color:#4c453e}
.auth-panel .field input{min-height:52px;border-radius:12px;padding:12px 14px}
.primary-button,.secondary-button,.logout-button,.google-button{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  border-radius:9px;
  padding:11px 16px;
  cursor:pointer;
  font-weight:750;
  text-decoration:none;
}
.primary-button{border:1px solid var(--accent);background:var(--accent);color:#fff}
.primary-button:hover{background:var(--accent-dark);border-color:var(--accent-dark)}
.secondary-button{border:1px solid var(--ink);background:transparent;color:var(--ink)}
.google-button{min-height:52px;gap:11px;border:1px solid #cfc3b4;background:#fff;color:var(--ink);border-radius:12px}
.google-button img{display:block;flex:0 0 auto}
.google-button:hover{border-color:#9b948a;background:var(--paper)}
.google-button:focus-visible,.primary-button:focus-visible,.header-link:focus-visible{
  outline:3px solid rgba(217,119,87,.3);
  outline-offset:2px;
}
.auth-panel .primary-button{min-height:52px;border-radius:12px}
.logout-button{border:1px solid var(--line);background:transparent;color:var(--ink);padding:7px 11px;font-size:12px}
.full-button{width:100%}
.message{display:none;margin-top:12px;padding:11px 13px;border-radius:9px;font-size:13px}
.message.ok{display:block;background:#e8f2ea;color:var(--success)}
.message.err{display:block;background:#fae9e4;color:var(--danger)}
.message.info{display:block;background:#f1ece2;color:var(--muted)}
.account-line{display:flex;justify-content:space-between;align-items:flex-start;gap:20px}
.account-badge,.status-badge{
  display:inline-flex;
  align-items:center;
  border:1px solid var(--line);
  border-radius:999px;
  background:var(--warm);
  padding:4px 10px;
  font-size:12px;
  white-space:nowrap;
}
.account-badge.managed{background:#ede7d5;color:#6b541f;border-color:#cdbb87}
.status-badge.accepted,.status-badge.paid,.status-badge.resolved{background:#e8f2ea;color:var(--success);border-color:#bfd3c5}
.status-badge.requested,.status-badge.pending,.status-badge.waiting{background:#f7efdc;color:#765a18;border-color:#dcc996}
.status-badge.declined,.status-badge.closed{background:#f6e7e3;color:var(--danger);border-color:#ddbeb5}
.two-column{display:grid;grid-template-columns:minmax(0,1fr) minmax(320px,.72fr);gap:20px;align-items:start}
.service-note{border-left:3px solid var(--accent);padding:10px 13px;background:#faf3ed;color:var(--muted);font-size:13px;margin-bottom:15px}
.ticket-list{display:grid}
.ticket-row{
  display:grid;
  grid-template-columns:minmax(0,1fr) auto;
  gap:15px;
  align-items:center;
  padding:16px 0;
  border-bottom:1px solid var(--line);
  color:inherit;
  text-decoration:none;
  cursor:pointer;
}
.ticket-row:hover{background:var(--warm)}
.ticket-row:focus-visible{
  outline:3px solid rgba(217,119,87,.3);
  outline-offset:2px;
}
.ticket-row:last-child{border-bottom:0;padding-bottom:0}
.ticket-title{font-weight:750;text-decoration:none;color:var(--ink)}
.ticket-meta{display:flex;gap:6px;flex-wrap:wrap;justify-content:flex-end}
.state-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:10px;margin:18px 0}
.state-card{border:1px solid var(--line);border-radius:10px;padding:12px;background:var(--paper)}
.state-card small{display:block;color:var(--muted);font-size:11px;margin-bottom:6px}
.description{white-space:pre-wrap;background:var(--paper);border:1px solid var(--line);border-radius:10px;padding:15px}
.payment-box{border:1px solid #d6c38d;background:#f8f0dc;border-radius:12px;padding:16px;margin-top:16px}
.payment-box p{margin:0 0 10px}
.payment-trust{margin-top:14px;padding-top:13px;border-top:1px dashed #d6c38d}
.payment-trust-badge{display:inline-flex;align-items:center;gap:7px;font-size:13px;font-weight:700;color:#4c453e}
.payment-trust-badge .ptb-lock{display:inline-flex;color:var(--success)}
.payment-trust-badge .ptb-stripe{color:#635BFF;font-weight:800;letter-spacing:.01em}
.payment-trust-note{margin:9px 0 0;font-size:12px;line-height:1.55;color:var(--muted)}
.payment-trust-cards{display:flex;gap:7px;align-items:center;margin-top:11px}
.payment-trust-cards svg{display:block}
.timeline{display:grid}
.timeline-row{padding:13px 0;border-bottom:1px solid var(--line);font-size:14px}
.timeline-row:last-child{border-bottom:0}
.timeline-row strong{display:block;font-size:13px}
.amount{font:500 28px Georgia,serif}
.hidden{display:none!important}
.divider{height:1px;background:var(--line);margin:22px 0}
.login-provider{display:grid;gap:7px}
.provider-note,.auth-security-note{
  margin:0;
  color:#8b8178;
  font-size:12px;
  text-align:center;
}
.login-divider{
  display:flex;
  align-items:center;
  gap:12px;
  margin:21px 0;
  color:#8b8178;
  font-size:12px;
  white-space:nowrap;
}
.login-divider::before,.login-divider::after{
  content:"";
  height:1px;
  background:var(--line);
  flex:1;
}
.login-options{display:grid;gap:12px}
.auth-security-note{margin-top:10px}
.auth-footnote{
  margin:25px 0 0;
  padding-top:20px;
  border-top:1px solid var(--line);
  text-align:center;
  line-height:1.65;
}
.back-link{text-decoration:none;font-size:13px}
@media(max-width:760px){
  .portal-main{padding-top:24px}
  .two-column,.form-grid,.state-grid{grid-template-columns:1fr}
  .field.full{grid-column:auto}
  .account-line,.ticket-row{grid-template-columns:1fr;display:grid}
  .ticket-meta{justify-content:flex-start}
  .panel{padding:22px}
  .auth-main{padding:38px 0}
  .auth-panel{padding:30px 22px}
  .auth-heading h1{font-size:35px}
  .portal-brand span{display:none}
}

.booking-box{border:1px solid #bfd3c5;background:#e8f2ea;border-radius:12px;padding:16px;margin-top:16px}
.booking-box.booked{border:1px solid var(--line);background:var(--paper)}
.booking-box p{margin:0 0 10px}
.booking-actions{display:flex;gap:10px;margin-top:12px}
.booking-actions a{
  display:inline-flex;
  align-items:center;
  justify-content:center;
  border-radius:6px;
  padding:6px 12px;
  cursor:pointer;
  font-weight:750;
  text-decoration:none;
  font-size:13px;
  border:1px solid var(--ink);
  background:transparent;
  color:var(--ink);
}
.booking-actions a:hover{
  background:var(--warm);
}
.booking-actions a.cancel{
  border-color:var(--danger);
  color:var(--danger);
}
.booking-actions a.cancel:hover{
  background:#fae9e4;
}